Haven — Terms and Conditions

Last updated: 5 July 2026

⚠️ Draft for legal review. This is a working draft prepared from Haven's product and pricing documentation. It is not legal advice and must be reviewed by a qualified lawyer — in particular for Swedish and EU consumer law on auto-renewing subscriptions, free-trial disclosure, and the right of withdrawal — before publication. Text in [square brackets] must be filled in or confirmed.

1. Who we are and what these Terms cover

These Terms and Conditions ("Terms") are a legal agreement between you and Atlan Insights AB, org. no. 559425-1398, Brantingsgatan 51, 113 53 Stockholm, Sweden ("Haven", "we", "us", "our"). They govern your access to and use of the Haven mobile application, any related websites, and all content, features, and services we make available (together, the "Service").

By downloading, accessing, or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Because the Service is distributed through the Apple App Store and Google Play, your use is also subject to those stores' terms. Where a store's terms conflict with these Terms in relation to a purchase made through that store, the store's terms govern that purchase.

2. The Service

Haven is a meditation and sleep application offering guided meditations, sleep stories, soundscapes, breathing exercises, and related wellness content, together with features such as reminders and progress tracking. We may add, change, or remove content and features at any time.

2.1 Health disclaimer — please read

Haven is a wellness and relaxation product. It is not a medical device and does not provide medical, psychological, or therapeutic advice, diagnosis, or treatment. The content is for general relaxation and well-being only and is not a substitute for professional care. Do not use Haven as a replacement for advice from a qualified healthcare provider.

If you are experiencing a medical or mental-health emergency, contact emergency services (112 in Sweden) or a qualified professional immediately.
Consult a healthcare professional before starting any relaxation, breathing, or meditation practice if you have a physical or mental-health condition that could be affected.
Do not listen to sleep or meditation audio while driving, operating machinery, or in any situation that requires your full attention. Some audio is designed to help you fall asleep and must only be used when it is safe to do so.

You use the Service and rely on its content at your own discretion and risk, subject to the liability provisions in Section 10.

3. Eligibility and accounts

3.1 Age

You must be at least 13 years old to use the Service, or the minimum age required in your country to consent to the processing of your personal data. If you are under the age of majority, you confirm that your parent or legal guardian has reviewed and agreed to these Terms. We do not knowingly provide the Service to children under this age. See the Privacy Policy for more on children's data.

3.2 Creating an account

Some features require an account. You can sign in using Sign in with Apple or Google Sign-In. You agree to provide accurate information and to keep it up to date. You are responsible for activity that occurs under your account and for keeping your sign-in credentials secure. Notify us at support@gethaven.io if you suspect unauthorised use.

4. Subscriptions, trials, and billing

Haven is offered on a subscription basis. Access to premium content requires an active paid subscription.

4.1 Plans and prices

We currently offer the following auto-renewing plans:

Plan	Renewal period	Free trial
Weekly	every week	No
Monthly	every month	No
Yearly	every 12 months	Yes

The current price of each plan is shown in the app and in the store at the point of purchase, in your local currency and inclusive of applicable taxes. The price displayed to you at the moment of purchase always prevails. We may change prices from time to time; a change will not affect a subscription period you have already paid for, and where required by law we will give you advance notice and the ability to cancel before a new price takes effect.

4.2 Free trial (yearly plan only)

A free trial is available on the yearly plan only, and only if you are eligible (generally, you have not previously used a Haven trial). The length of the free trial is shown at the point of purchase. The monthly and weekly plans do not include a free trial.

Unless you cancel at least 24 hours before the trial ends, your subscription will automatically convert to a paid yearly subscription and you will be charged the yearly subscription price shown to you at the point of purchase.
As a courtesy, we aim to remind you before your trial ends. This reminder is a convenience only; it is your responsibility to cancel in time, and we are not liable if a reminder is delayed or not received.
If you have previously used a free trial, you may not be eligible for another.

4.3 Auto-renewal

All plans renew automatically. Your subscription renews for the same period at the then-current price, and your payment method is charged, unless you cancel at least 24 hours before the end of the current period. Payment is charged to your Apple App Store or Google Play account.

4.4 Managing and cancelling

You purchase, manage, and cancel your subscription through your Apple App Store or Google Play account settings — not directly through Haven. Cancelling stops future renewals; you retain access until the end of the period already paid for. We do not control and cannot cancel store-based subscriptions on your behalf.

4.5 Right of withdrawal (EU/Swedish consumers)

As a consumer in the EU, you normally have a 14-day right of withdrawal (ångerrätt) for distance-purchased digital services under the Swedish Distance Contracts Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler). We are required to inform you of this right and of how it applies to Haven.

Haven gives you immediate access to its content as soon as your subscription starts. When you subscribe, you therefore expressly consent to us beginning to provide the Service immediately and acknowledge that you lose your 14-day right of withdrawal once we have started providing the content. In practice this means the right of withdrawal will normally no longer apply after you begin using the Service. This does not affect any refund we may offer under Section 4.6, or any of your other mandatory statutory rights.

4.6 Refunds

Because purchases are processed by Apple or Google, refund requests are generally handled by the relevant store under its refund policy. We nonetheless aim to resolve accidental or unwanted renewals quickly and fairly — if you believe you were charged in error, contact us at support@gethaven.io and we will do our best to help, including facilitating a refund where appropriate. This does not affect your mandatory statutory rights.

5. Licence and acceptable use

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own personal, non-commercial use, subject to these Terms.

You agree not to:

copy, record, download (except as expressly permitted), reproduce, redistribute, publicly perform, broadcast, or resell any content;
reverse-engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by law;
circumvent paywalls, licensing, or security measures, or access the Service other than through the interfaces we provide;
use the Service unlawfully, or in a way that infringes others' rights or disrupts or overloads the Service;
share your account or subscription with others outside any family-sharing feature offered by the app stores.

6. Intellectual property

The Service and all content — audio, text, graphics, the "Haven" name and logo, and software — are owned by Haven or our licensors and are protected by intellectual-property laws. Except for the licence in Section 5, no rights are granted to you. All rights not expressly granted are reserved.

7. User content and feedback

If you send us feedback, suggestions, or ideas, you grant us a perpetual, worldwide, royalty-free licence to use them without obligation or compensation to you.

8. Third-party services

The Service relies on third-party providers, including the Apple App Store, Google Play, and our subscription, hosting, and infrastructure partners (see the Privacy Policy for the full list). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

9. Availability, changes, and termination

We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend, or discontinue all or part of the Service at any time. We may suspend or terminate your access if you breach these Terms or use the Service unlawfully. You may stop using the Service at any time; cancellation of billing is handled through your app store as described in Section 4.4. Sections that by their nature should survive termination (including Sections 6, 10, 11, and 12) will survive.

10. Disclaimers

To the maximum extent permitted by law, the Service and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, and including any warranty that the Service will improve health, sleep, or well-being. This section does not exclude or limit any warranty or right that cannot be excluded or limited under mandatory law, including your statutory consumer rights.

11. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that, and to your mandatory consumer rights:

we are not liable for indirect, incidental, special, or consequential losses, or for loss of data, profit, or goodwill; and
our total aggregate liability arising out of or in connection with the Service is limited to the total amount you paid for the Service in the 12 months before the event giving rise to the claim.

Some of these limitations may not apply to you to the extent your local mandatory law provides otherwise.

12. Governing law and disputes

These Terms are governed by the laws of Sweden, without regard to conflict-of-laws rules and without depriving you of the mandatory protections of the law of your country of residence.

If you are a consumer and we cannot resolve a dispute directly, you may refer it to the Swedish National Board for Consumer Disputes — Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se — or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. You may also bring proceedings in the courts of your place of residence.

Please contact us first at support@gethaven.io — we would rather fix the problem.

13. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you by reasonable means (for example, in-app notice or email) before they take effect. Your continued use of the Service after changes take effect means you accept the updated Terms. The "Last updated" date shows when they were last revised.

14. App Store and Google Play

These Terms are between you and Haven only, not with Apple or Google. The following applies to the extent you obtained the app from the respective store.

14.1 Apple App Store (required terms)

If you downloaded the app from the Apple App Store, you acknowledge that:

These Terms are between you and Haven only, not Apple. Apple is not responsible for the app or its content.
Your licence to use the app is a non-transferable licence to use it on any Apple-branded device you own or control, as permitted by the App Store Usage Rules, except that the app may be accessed by other accounts via Family Sharing or volume purchasing where enabled.
Apple has no obligation to provide maintenance or support for the app. Any questions should go to Haven at support@gethaven.io.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims are Haven's responsibility.
Haven, not Apple, is responsible for addressing any claims relating to the app, including product-liability, legal or regulatory non-conformance, and consumer-protection claims.
Haven, not Apple, is responsible for investigating and resolving any third-party claim that the app infringes intellectual-property rights.
You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14.2 Google Play

If you downloaded the app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app.

15. Contact

Atlan Insights AB Brantingsgatan 51, 113 53 Stockholm, Sweden Email: support@gethaven.io Organisation number: 559425-1398

Apple and the App Store are trademarks of Apple Inc. Google Play is a trademark of Google LLC. These Terms are between you and Haven only, not with Apple or Google.